Reviews#
Number of Reviews
Most common: 1 review per day.
75% of days had ≤270 reviews; 5% had ≥375.
Fewest reviews on Mondays. Sundays had more than Mondays but still below other days (possibly a review registration peculiarity).
Rating distribution:
5 stars: 58%
4 stars: 19%
1 star: 12%
3 stars: 8%
2 stars: 3% (least common)
Review Ratings
5% of days had average rating <3.26; 5% >4.6. 50% ranged 3.9-4.3.
Weekdays had slightly higher ratings than weekends.
5-star reviews were more frequent on weekdays; 1-star reviews more frequent on weekends.
Sundays had the lowest average ratings.
Sundays had disproportionately more 1-star and fewer 5-star ratings.
Response Time
Bimodal distribution: peaks at ~1 day and ~3.5 days.
75% of reviews received responses within ≤3.1 days; 5% took ≥7 days.
5% of days had average response time ≥5.85 days.
Slowest responses on Fridays; fastest on Mondays.
Review Length
75% of reviews had ≤100 characters.
Lower ratings correlated with longer messages (negative reviews tend to be more detailed).
NPS
Just over 5% of days had good NPS (>50). 5% had negative NPS (customer dissatisfaction).
Review Titles
Most frequent words: “recommend”, “excellent”
~10% of titles had negative sentiment.
Review Text
Frequent mentions of delivery issues.
Most common word: “product”.
~15% of messages had negative sentiment.