Delivery

Delivery#

Shipping Costs

  • 75% of orders had shipping ≤24 R\(; 5% ≥54.7 R\).

  • Several extreme outliers with very high shipping costs.

  • Delayed orders had higher shipping costs.

  • Heavier orders cost more to ship (expected).

  • Installment orders had higher shipping costs.

  • Among top states:

    • Lowest average shipping: São Paulo

    • Highest: Maranhão

  • Among top cities (highest average shipping): Salvador, Porto Alegre, Brasília

Seller-Buyer Distance

  • 75% of orders: ≤800 km. 5% ≤16.5 km; 5% ≥2,000 km.

  • Extreme outliers (>4,000 km).

  • Delayed orders had greater average distances.

  • Installment orders had greater average distances.

Delivery Stage Breakdown

  • Payment processing: 4% of total time

  • Handover to carrier: 25.5%

  • Carrier delivery: 70.5% (longest stage)

  • Significant differences between stages (non-overlapping IQRs).

Total Delivery Time

  • Median: 10+ days. 75%: 16+ days. 5%: 30+ days.

  • More expensive orders took longer.

  • Heavy orders took longer than light/medium.

  • 1-star rating orders had noticeably longer delivery.

  • Among top states slowest states: Pará, Maranhão, Ceará.

  • Among top cities slowest cities: Salvador, Porto Alegre, Rio de Janeiro.

Delivery Delay

  • 75% of orders are delivered 6 or more days ahead of the estimated delivery time. Approximately 5% of orders are delayed by 4 or more days.

  • The higher the order rating, the earlier it is delivered relative to the estimated delivery time.

  • Among the top states with the highest number of sales, the top 3 states by delivery time ahead of the estimated time are Mato Grosso, Pará, and Rio Grande do Sul.

Order Processing Time

  • 75% processed in ≥14 hours; 5% ≥48 hours.

  • Slowest processing: Fridays/Saturdays. Fastest: Wednesdays.

  • Nighttime processing was slower.

  • Weekday processing was faster than weekends.

  • Installment orders processed much faster.

  • 1- and 2-star orders took longer to process.

Carrier Handover Time

  • 75%: ≤3.5 days. 5%: ≥8 days.

  • Slowest handovers: Friday/Saturday orders.

  • Expensive/heavy orders took longer.

  • Faster handover → higher ratings.

Carrier Delivery Time

  • Median: 7+ days. 25%: 12+ days. 5%: 24+ days.

  • Cheap/light items delivered faster.

  • Longer carrier delivery → lower ratings.

  • Among top states slowest states: Pará, Maranhão, Ceará.

  • Among top cities slowest cities: Salvador, Porto Alegre, Rio de Janeiro.

Carrier Handover Delays

  • 75% of orders were handed over ≥1.6 days early.

  • Extreme early handover outliers (data anomalies).

  • 5% delayed by ≥0.79 days; 1% by ≥7 days.

  • Earlier handover → higher ratings.